GTC
Returns
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Many types of merchandise are non-returnable. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials or flammable liquids or gases.
Additional non-returnable items :
Gift cards
Downloadable software products
Certain health and personal care items
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted (where applicable).
Book with obvious signs of use
CD, DVD, VHS cassette, software, video game, cassette or vinyl disc that has been opened
Any item that is not in its original condition, is damaged or missing for reasons not due to our error.
Any item returned more than 14 days after delivery
Refunds (if any)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We'll also let you know whether or not your refund has been approved.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (where applicable)
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
Si vous avez fait tout cela et que vous n'avez toujours pas reçu votre remboursement, veuillez nous contacter à [email protected]
Items for sale (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if any)
Nous ne remplaçons les articles que s'ils sont défectueux ou endommagés. Si vous avez besoin de l'échanger pour le même article, envoyez-nous un courriel à [email protected] et envoyez votre article à : 21 rue des Archives, 75004 PARIS 04, France.
Gifts and presents
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the item has been returned, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the ordering party had the order shipped to you, we will send a refund to the ordering party and they will find out about your return.
Shipping
To return your product, you must send it by post to : 21 rue des Archives, 75004 PARIS 04, France
You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are non-refundable. If you receive a refund, the return shipping charges will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Translated with www.DeepL.com/Translator (free version)
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Many types of merchandise are non-returnable. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials or flammable liquids or gases.
Additional non-returnable items :
Gift cards
Downloadable software products
Certain health and personal care items
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted (where applicable).
Book with obvious signs of use
CD, DVD, VHS cassette, software, video game, cassette or vinyl disc that has been opened
Any item that is not in its original condition, is damaged or missing for reasons not due to our error.
Any item returned more than 14 days after delivery
Refunds (if any)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We'll also let you know whether or not your refund has been approved.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (where applicable)
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
Si vous avez fait tout cela et que vous n'avez toujours pas reçu votre remboursement, veuillez nous contacter à [email protected]
Items for sale (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if any)
Nous ne remplaçons les articles que s'ils sont défectueux ou endommagés. Si vous avez besoin de l'échanger pour le même article, envoyez-nous un courriel à [email protected] et envoyez votre article à : 21 rue des Archives, 75004 PARIS 04, France.
Gifts and presents
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the item has been returned, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the ordering party had the order shipped to you, we will send a refund to the ordering party and they will find out about your return.
Shipping
To return your product, you must send it by post to : 21 rue des Archives, 75004 PARIS 04, France
You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are non-refundable. If you receive a refund, the return shipping charges will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Translated with www.DeepL.com/Translator (free version)